1. Introduction
Orato ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform.
Please read this policy carefully. By using Orato, you consent to the practices described herein.
2. Information We Collect
2.1 Account Information
- Name, email address, phone number
- Company name and business information
- Billing and payment details
- Account credentials
2.2 Call Data
- Call recordings and transcripts
- Phone numbers of call participants
- Call duration, timestamps, and metadata
- AI-generated analysis and insights
2.3 Lead and Contact Data
- Contact information you upload (names, phone numbers, emails)
- Lead status and qualification data
- Campaign and engagement history
2.4 Usage Data
- Device and browser information
- IP address and location data
- Usage patterns and preferences
- Log data and analytics
3. How We Use Your Information
We use collected information to:
- Provide and maintain the Orato platform
- Process calls and generate transcripts/analytics
- Improve our AI models and service quality
- Process payments and manage subscriptions
- Send service updates and support communications
- Ensure compliance and prevent fraud
- Respond to legal requests and prevent harm
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service Providers: Third parties who help us operate our platform (hosting, payment processing, analytics)
- Integrations: CRM and business tools you choose to connect
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
5. Data Retention
We retain your data for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Account data: Retained while your account is active
- Call recordings: Retained based on your plan settings (default: 90 days)
- Analytics data: Retained for up to 2 years
- Billing records: Retained for 7 years for legal compliance
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a portable format
- Opt-out: Opt out of marketing communications
- Restrict Processing: Request limitation of data processing
To exercise these rights, contact us at privacy@tryorato.com.
7. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and secure data centers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. International Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses for transfers to countries without adequacy decisions.
9. Children's Privacy
Orato is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. Your continued use of Orato after changes indicates acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Support: support@tryorato.com
Website: https://tryorato.com